Privacy Policy

Overview

This Privacy Policy explains how AvatarDock / AD Digital Human ("we", "our", "us") collects, uses, stores, and protects your personal information when you use our website, console, and related AI generation services.

By using our services, you agree to this Privacy Policy.

Information We Collect

We only collect data that is necessary to provide, secure, and improve the service.

1. Account and Profile Data

   • Name, email, login identifier, avatar, and account settings.
   • Used for account creation, authentication, support, and security notifications.

2. Content and Task Data

   • Text prompts, uploaded media, generated outputs, and workflow/task history.
   • Used to execute generation tasks, display history, and support retry/audit workflows.

3. Payment and Billing Data

   • Subscription status, order records, invoice references, and payment provider transaction IDs.
   • We do not store full bank card numbers on our servers; payments are processed by third-party payment providers.

4. Device and Log Data

   • IP address, browser/device type, operating system, request metadata, error logs, and security logs.
   • Used for reliability, abuse prevention, troubleshooting, and risk control.

5. Cookies and Similar Technologies

   • Session cookies, localization preferences, and optional analytics identifiers.
   • Used to keep you signed in, remember preferences, and improve product experience.

How We Use Your Information

We use collected information to:

• Provide and maintain core product functions.
• Process payments, subscriptions, and credit consumption.
• Secure accounts and detect fraud/abuse.
• Improve product quality, performance, and usability.
• Respond to support requests and legal obligations.

Legal Bases (Where Applicable)

Depending on your jurisdiction, we process data based on one or more of the following:

• Performance of a contract (providing the service you requested).
• Legitimate interests (service security and operational improvement).
• Compliance with legal obligations.
• Consent (where required by law).

Data Sharing

We do not sell personal information. We may share limited data with:

• Service providers needed to run the product (for example hosting, authentication, storage, analytics, email, and payment providers).
• Legal authorities when required by law or to protect rights, safety, and platform integrity.
• Business transfers in connection with a merger, acquisition, or reorganization (with legally required notice when applicable).

Data Retention

We retain data only for as long as needed for service delivery, legal compliance, dispute resolution, and security purposes. Retention periods may vary by data type and local legal requirements.

Data Security

We implement reasonable technical and organizational safeguards, including access control, encryption in transit where applicable, and logging/monitoring. No method of transmission or storage is 100% secure, so absolute security cannot be guaranteed.

International Transfers

Your data may be processed in regions where our infrastructure or service providers operate. We take reasonable measures to protect transferred data in accordance with applicable laws.

Your Rights

Depending on your location, you may have rights to access, correct, delete, export, or restrict processing of your personal data, and to withdraw consent where processing is based on consent.

You can submit privacy requests through our support channels. We may need to verify your identity before fulfilling requests.

Children

Our services are not directed to children under the age required by applicable law. If you believe a child provided personal information, please contact us so we can take appropriate action.

Policy Updates

We may update this Privacy Policy from time to time. Updates will be posted on this page with the revised effective date.

Contact

For privacy questions or requests, contact us via the support email or official support channels shown on this website.